Why is my dashboard empty?

Understand the empty and syncing states you can see in Tokenize, and what to do about each one.

A new workspace starts with no data. Usage appears once Tokenize has a source to read from: a connected provider, Cowork OTel, or the desktop app on your team's computers. This article explains each empty state and what to do next.

"Connect your AI providers"

You see this on Overview when your workspace has no working provider connection. It says "Connect providers for spend and usage. Connect devices for session details."

Who sees this: Admins.

  1. Click a provider button and paste its key, or go to Settings → Providers. See Connect Anthropic, Connect OpenAI, Connect Cursor, or Connect OpenRouter.
  2. To see sessions and per-person detail, click Connect Devices and roll out the desktop app. See Install Tokenize on your computer or Deploy with MDM.

If you've already connected a provider and still see this, the key may have stopped working. Check Settings → Providers and see Fix provider key errors.

"We're syncing your usage…"

Right after you connect your first provider, Overview shows "We're syncing your usage. Insights will appear as data arrives." Tokenize is pulling your history from the provider. Charts fill in as data arrives. You don't need to do anything. To add more sources while you wait, click Connect other providers.

"We're currently collecting data"

Some workspaces see a full-page screen instead of the dashboard: "We're currently collecting data". It says "Your dashboard should be ready within 48 hours after your first usage. We'll send you an email when it's ready." Keep your providers and devices connected. The dashboard opens once your data is ready.

"Nothing has reported for you…"

On My Usage, you see "Nothing has reported for you in the last 30 days" (or whichever time range you picked) when Tokenize has no activity for you in that range and no active desktop app enrollment for you.

  1. Under Set up this computer, click Download for Mac or Download for Windows.
  2. Run the installer.
  3. Open Terminal (Mac) or PowerShell (Windows), run the login command shown on the page, and finish signing in through the browser.

Your usage starts appearing after you use your AI tools on that computer. See Install Tokenize on your computer and, if it still doesn't report, Troubleshoot the desktop app.

If the page is empty but you don't see install steps, you may already be enrolled and haven't used AI tools in the selected range. Try a longer range.

"Setup isn't finished yet"

You see this during setup when your workspace isn't collecting data yet and your role can't finish the setup step that starts it. Someone with setup access, usually the person who created the workspace or another Admin, needs to finish setup. Ask them to sign in to Tokenize and complete it.

Other things to check

  • Your trial hasn't started. A banner reading "Connect Cowork OTel or a provider to start your 14-day free trial." means no source is connected yet. See Your free trial.
  • You're a Member. Members see only their own usage on My Usage, not organization totals. See Roles and permissions.
  • The time range is too short. Pick a longer range at the top of the page.